When choosing a cloud solution, you want to make sure you select a reliable service provider that your business can depend on for a long time. It’s very important to make ensure that you find the right partner. There will be questions that would come up during your conversation with your current – or future Cloud Service provider. Make sure that these are part of your conversation.
Actually, there are more than just seven questions, but there are 7 mission-critical seven subjects you need to discuss with your cloud service provider
1. Data Security
Ask what the cloud service provider does to protect your data. For example, how does the vendor ensure the data storage facility is secure? Where is it located? Does it restrict access? How does it enforce security policies, and how does the cloud service provider enforce them? Would you data be encrypted while in storage and when being transmitted over the Internet? Would the vendor be able to meet your Special security requirements, for example, if you are a medical provider, would the cloud service be HIPAA compliant? Making sure the cloud service provider can deliver solution based on your requirements before engaging into the service can be mission-critical.
2. Cost of Ownership
While the typical cloud solution does not require large up-front capital expenses, your business would still carry some ongoing costs, usually in form of monthly subscriptions (fee per user) and add-ons to the service that extended beyond the scope of the original contract. Find out what they are before you sign up for services, and find out what are the costs to scale the solution up or down in the future, if your needs change.
3. Technical Support
Learn how the vendor delivers support. There are many options available, and you may want to know what they are, and if they would fit the business operations of your organization. Would you have to resort to community-based support to get answers for yourselves, or would a tech support technician be able to assist you on-site, or remotely? Would you be able to contact your support team via the phone, email, or support ticket system? What is their average issue response time, and average resolution time?
4. Service Management
Is your system’s performance being monitored for potential issues? How do you know how well the system is working? Does the vendor give you performance reports? How do they notify you if the service goes down and you can’t access your data?
5. Extra Features
What other features does the cloud solutions vendor offer that may be helpful to your business? Are there any collaboration tools or data analysis tools ? Would you be notified of new features and capabilities?
6. Your Business Needs
One of the most important areas that is often overlooked is the specific business applications, requirements, and compatibilities. For example – does your cloud solutions provider offers and supports your specific business application, such as accounting package? Is it compatible with your current business environment? Would it run in the same browser that you need to use for your other business needs, or would you require multiple browsers for your users? Does cloud vendor automatically update or upgrade your business software in the cloud?
… Okay, so you are comfortable with what you hear so far, so you are ready to start. What is next?
7. Service Setup
How to get your cloud solution started? Would your vendor install everything (and is installation included in service cost, or would require additional spending)? Would your employees have to participate in setup and installation? Will they help your employees get trained on how to use the system? On the other side, if you make changes in your organization and have to remove user profiles from the service, how would it be done, and will there be any additional spending – or savings – in such cases?
Considering placing your workforce in the Cloud?
Today, many businesses are looking to place their workforce in the cloud: remote access to data and business operations accessible on-demand become more and more popular – wether your business is located in New Jersey, North Carolina, or across US, powersolution.com can help. For small to medium size businesses and enterprises we offer psWorkplace Cloud Solution that provides:
- Support for mobile and telecommuting workforce
- Highly secure infrastructure
- Business Continuity
We have prepared a FAQ document that can help you with even more, specific questions about our hosted cloud desktop service, psWorkplace Cloud Solution. Download our complimentary FAQ paper, and get answers to questions such as:
- How is the service priced?
- How long does it take to get set up?
- Does it support any two form factor authentication solutions?
- If I move my custom database to your service will I lose my customizations?
- What if my application or database is not shown in the list?
- How do I know my business data will be safe?
- What is your service level uptime?
- What operating systems do you support?
- Who handles software upgrades?
- How secure is my connection?
… and many more answers: download complimentary psWorkplace FAQ paper: